AI Email for Tradies

Yes. AI Email integrates with the trade job management platforms Australian tradies use most — ServiceM8, Tradify, simPRO, AroFlo, Fergus, and Jobber. When a job status changes in your system — quoted, scheduled, in progress, completed, invoiced — AI Email sends the appropriate communication to the customer. Incoming customer emails about jobs are matched to the correct record for context-aware responses. If you are using a basic system like spreadsheets or Google Calendar, AI Email can still automate your customer communication based on email triggers.

When you send a quote, AI Email starts a follow-up sequence. A polite check-in is sent after 3 days if the customer has not responded. A second follow-up at 7 days highlights the quote validity period and offers to answer questions. A final follow-up at 14 days creates gentle urgency. Each follow-up is personalised with the job description, quote amount, and your business name — not a generic template. Consistent, automated quote follow-up helps convert more quotes into jobs than manual follow-up, which most tradies admit they simply forget to do.

Yes. When a job is marked as complete in your system, AI Email sends a job completion email thanking the customer, confirming the work performed, and attaching any warranty or compliance documentation. Between 24 and 48 hours later, a review request is sent with a direct link to leave a Google review. This timing is optimal — the customer remembers the quality of work but has had time to test that everything functions correctly. Automated review requests consistently collect more Google reviews than asking on site, where it is easy to forget.

AI Email sends payment reminders on a configurable schedule — typically at invoice date, 7 days overdue, 14 days overdue, and 30 days overdue. Each reminder includes the invoice amount, job reference, and payment methods (bank transfer, credit card link, or BPAY if available). The tone escalates gradually from friendly reminder to firm request. For tradies who hate chasing payments — which is nearly all of them — automated invoice reminders recover revenue from overdue accounts that manual chasing tends to leave behind.

This is exactly the problem AI Email solves for tradies. When a potential customer emails asking for a quote, AI Email sends an instant acknowledgement confirming receipt, providing your estimated response time, and including your phone number for urgent matters. When existing customers email about scheduling, warranty questions, or job modifications, AI Email drafts and sends appropriate responses using context from your job management system. You review a summary each evening and handle only the items that need your personal attention.

AI Email is particularly valuable for sole traders and small trade businesses (1 to 5 staff) because these businesses cannot afford a dedicated office administrator. A sole trader electrician who receives 20 to 40 emails per day for quotes, scheduling, and follow-ups cannot manage email while on a job site. AI Email handles the entire communication workflow — new enquiry acknowledgement, quote follow-ups, scheduling confirmations, job completion emails, review requests, and invoice reminders — at a cost far less than even a part-time admin assistant.

Yes. Many trade businesses offer multiple services — a building company might handle carpentry, tiling, and project management, or a maintenance company might cover plumbing, electrical, and general maintenance. AI Email can be configured with different communication templates, follow-up sequences, and review request messaging per trade type. Jobs are categorised by trade, and the AI uses the correct terminology and response content for each. Multi-trade businesses see particular benefit because the email volume across multiple service lines is substantial.

All customer data — names, addresses, phone numbers, email addresses, and job details — is processed and stored in Australian data centres with AES-256 encryption. We comply with the Australian Privacy Act 1988. Your customer list is your most valuable business asset, and it is never shared with competitors, marketing platforms, or any third party. For tradies who work on sensitive sites — government buildings, medical facilities, schools — our security controls meet the requirements these clients expect from their contractors.