AI Email for Insurance Agencies

Yes. AI Email integrates with major Australian insurance platforms including Applied Epic, Sunrise Exchange, Kofax, Open GI, and EbixASP. When a policy is due for renewal in your BMS, AI Email automatically triggers the renewal reminder sequence. When a claim status changes, the client is notified instantly. The integration is bidirectional — incoming client emails about policies or claims are matched to the correct record in your BMS and routed to the assigned broker or claims handler.

AI Email sends a structured renewal sequence starting 60 days before policy expiry, with follow-up reminders at 30 days, 14 days, and 7 days. Each reminder includes the policy type, current premium, coverage summary, and a link to schedule a renewal review with their assigned broker. The AI tracks which clients have responded, which have renewed, and which require personal follow-up from their broker. Renewal reminder sequences are fully configurable — you can adjust timing, content, and escalation rules per product line or client segment.

Yes. AI Email handles claims communication at every stage — acknowledgement of new claims within minutes, progress updates as the claim moves through assessment and settlement, requests for additional documentation, and final settlement notifications. The AI drafts each communication using the current claim status from your BMS, ensuring clients receive accurate, up-to-date information. Sensitive claims (personal injury, major property loss, disputed claims) are always routed to the assigned claims handler for personal communication.

All email templates and AI-generated responses include mandatory AFSL disclosures, general advice warnings, and product disclosure statement references as required by ASIC Regulatory Guide 175 and the Insurance Contracts Act 1984. The AI is configured to never provide specific advice — it handles administrative communications, appointment scheduling, document requests, and status updates while routing any advice-related enquiries to the appropriate licensed representative. Complete audit trails are maintained for every email sent and received.

Yes. When market conditions change or new risk data becomes available, AI Email can distribute personalised communications to affected clients advising them of potential premium impacts and offering risk review appointments. For commercial clients, it can send annual risk assessment questionnaires, collect completed surveys, and flag significant changes for broker review. This proactive communication helps retain clients by demonstrating ongoing value rather than only contacting them at renewal time.

AI Email handles both personal and commercial insurance communication workflows. Personal lines benefit from automated renewal reminders, claims updates, and life event triggers (new home, new vehicle, turning 25). Commercial lines benefit from risk assessment distribution, certificate of currency generation reminders, multi-policy coordination, and more complex renewal workflows involving multiple stakeholders within a single client organisation. Each line of business can have its own email templates, timing rules, and escalation procedures.

Insurance claims often involve sensitive personal information including medical records, financial data, and personal circumstances. AI Email classifies email content and never includes claim-specific details in automated responses unless explicitly configured for that communication type. Sensitive claims categories — personal injury, income protection, mental health, and disputed claims — are always routed directly to the assigned claims handler with a high-priority flag. All data is encrypted at rest and in transit, processed in Australian data centres, and compliant with the Privacy Act 1988.