AI Email for Hospitality

Yes. AI Email connects with popular Australian hospitality platforms including Little Hotelier, SiteMinder, Resdiary, OpenTable, Lightspeed, and Kounta. When a booking is made through any channel — your website, Booking.com, Expedia, or a direct phone call logged in your PMS — AI Email automatically sends a branded confirmation with all relevant details including check-in times, parking instructions, dietary preference forms, and cancellation policies. It also processes replies to these confirmations, handling modification requests and special requirements without staff intervention.

AI Email sends personalised review request emails at a configurable interval after checkout or dining — typically 24 to 48 hours. Each email references the specific stay dates, room type, or dining experience to feel personal rather than generic. The timing is optimised so review requests go out while the experience is fresh, when guests are most likely to respond. You can configure which platforms to direct guests to — Google, TripAdvisor, or your own feedback form — and the AI adjusts the request tone based on whether the guest had any service issues flagged during their stay.

AI Email handles the operational side of seasonal campaigns — processing the replies, enquiries, and booking requests that your marketing generates. When you send a winter special or school holiday package promotion, the resulting flood of enquiries about availability, pricing, and inclusions is managed by AI Email automatically. It drafts accurate responses using your current availability and pricing data, and routes complex requests (large group bookings, corporate events, custom packages) to your reservations team. It works alongside your existing marketing tool, not replacing it.

Australian tourism operators host guests from around the world, particularly from China, Japan, South Korea, India, the UK, and New Zealand. AI Email detects the language of incoming guest emails and drafts responses in the same language, supporting over 20 languages. This is particularly valuable for pre-arrival communications, dietary requirement confirmations, and post-stay review requests. The translations are contextually appropriate for hospitality — formal for luxury properties, warm and casual for backpacker lodges — matching your brand tone in every language.

Yes. Restaurants and cafes manage ongoing email communication with dozens of suppliers — produce distributors, wine merchants, equipment servicing companies, linen services, and waste management providers. AI Email categorises supplier emails by type (order confirmations, invoices, delivery schedules, price changes), drafts acknowledgements, flags price increases for manager review, and maintains a threaded history of all supplier correspondence. It can also send automated reorder reminders based on your purchasing schedule.

Yes. AI Email supports multi-property configurations where each hotel or venue has its own email identity, booking system connection, and response templates, but all properties are managed from a single dashboard. Group-level reports show email volumes, response times, and guest satisfaction metrics across all properties. Staff can be assigned to specific properties or float across the group. This is ideal for Australian hotel groups, pub chains, and restaurant groups managing three to twenty venues from a central operations team.

Event and function enquiries are among the highest-value emails a hospitality venue receives, and they require detailed, accurate responses covering capacity, menus, AV equipment, pricing, and availability. AI Email drafts comprehensive responses to function enquiries using your venue specifications, current availability calendar, and package pricing. It attaches your function pack or menu PDF, suggests available dates, and follows up with the enquirer if they have not responded within a configurable timeframe. Complex requests are flagged for your events coordinator.

All guest data is processed and stored in Australian data centres with AES-256 encryption. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles. Guest email addresses, booking details, and communication history are never shared with third parties or used for any purpose other than managing your email. This is particularly important for hotels that collect passport details, credit card information, and other sensitive guest data that must be handled in accordance with Australian data protection requirements.