AI Email for Financial Advisors

AI Email is built to support your ASIC Regulatory Guide 175 obligations for Financial Services Guide and Statement of Advice delivery. Every automated email includes configurable disclosure footers, and the system maintains a complete audit trail of when disclosures were sent, opened, and acknowledged. You can configure mandatory disclosure text for different communication categories — general advice warnings, fee disclosures, and conflict of interest statements — ensuring every client touchpoint meets AFSL requirements without manual checking.

Under your AFSL conditions and ASIC Regulatory Guide 175, financial advice communications must be retained for at least seven years. AI Email automatically archives every inbound and outbound email with full metadata including timestamps, recipient details, attachment hashes, and delivery confirmation. The archive is searchable by client name, topic, date range, or compliance category, making it straightforward to produce records during an ASIC audit or client dispute. All data is stored in Australian data centres with AES-256 encryption.

Yes. When you email a Statement of Advice to a client, AI Email tracks delivery confirmation, open events, and any link clicks within the document. If a client has not opened their SOA within a configurable period (typically 5 business days), the system automatically sends a follow-up reminder. This creates a documented trail showing the client received and engaged with the advice document, which is valuable evidence for your compliance records and in the event of any future dispute about whether advice was properly communicated.

AI Email integrates with the major Australian financial planning platforms including Xplan, IRESS Adviser Office, Midwinter AdviceOS, and Worksorted. Client records, portfolio data, and advice document references are synchronised so the AI can draft emails that reference correct portfolio values, review dates, and fee schedules. When a client emails about their portfolio, the AI cross-references their current holdings and recent transactions before drafting a response, ensuring accuracy without the adviser needing to look up the information manually.

AI Email reads client risk profile classifications from your planning platform and applies them to communication workflows. Conservative clients receive market commentary with a different tone and emphasis than growth-oriented clients. During periods of market volatility, the system can automatically trigger reassurance communications to defensive-profile clients while sending opportunity-focused updates to aggressive-profile clients. You define the segmentation rules and templates, and the AI applies them consistently across your entire client book without manual sorting.

All data processing occurs in Australian data centres with AES-256 encryption at rest and TLS 1.3 in transit. AI Email never stores complete account numbers, TFNs, or banking details in its processing layer — these are redacted before AI analysis and reinserted only in final approved communications. The system complies with the Australian Privacy Act 1988 and APPs, and supports your obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act. Role-based access controls ensure only authorised staff can access client email histories.